Today’s guest post from Kaitlin Springmier offers helpful and practical tips for dealing with the burnout that can result from rejection in the workplace. These suggestions really resonate with me! Kaitlin Springmier is the first Resident Librarian at the University of Chicago. She’s still trying to understand the twitter-verse @kaitlinspring.
As the information environment is rapidly evolving, librarians have opportunities to dramatically alter what they teach, how they define themselves, and how they embrace change. However, it seems new members in the profession struggle with getting some of their more experienced colleagues to agree to new and innovative ideas. I say this because, as a member of the New Members’ Round Table listserv, this week’s discussion topic was, “How to respond to common ways of shutting down ideas.”
Currently, I work for an institution that steeped in a history of traditional intellectual pursuit. The library is branded as a place for serious intellectual inquiry. Students are prompted to wander through the massive stacks to encourage ‘serendipitous discovery.’ When the main library hit capacity, the institution decided to spend $81 million in order to keep collections on campus.
This perception means that sometimes my proposals for new ‘fun’ outreach events can be shut down with a ‘we’ve tried that before and it didn’t work,’ or ‘that’s not welcome on this campus.’ And hearing ‘no’ can be hard. It can make you feel like your ideas are not welcome, and after so many ‘no’s, you can feel discouraged and give up.
However, my past experiences in the workforce have prepared me to work with the nos that I hear. I now have a toolbox to work within the outright rejection which can sometimes eventually turn into a ‘yes.’ I’d like to share my experiences, in hopes to help my fellow new librarians be the best change agent that they can be.
So first- a little history. Before I decided on library school, I worked for a chain of used bookstores. I started as a part-time bookseller and within a year had climbed my way up to a position of assistant manager. My promotion came with a change in location, which meant new coworkers, new responsibilities, and a new boss. Most notably, though, the location change also meant a new culture.
In my 2 years as an assistant manager, I proposed a lot of ideas, and was shut down a lot. I went from working in a place I loved with friends who cared for me to dreading walking into the store everyday. I was not accepted, appreciated, or respected. When I put in my two week notice, I had turned into a person that was jaded, discouraged and unsure of my ideas. In hindsight, my presence impacted the store immensely. Employees interactions with customers improved, sales went up, and the store started buying used product smarter. It’s only in reflecting on what worked and what didn’t that I can give recommendations on how to approach and innovate in a culture resistant to change. Here’s 5 tips I’ve learned that can greatly reduce the rejection of new ideas or the burnout you feel after hearing ‘no.’
- Find your wolfpack
The hardest thing to do is to change a culture all by yourself.
When starting in a new place, find people (or groups of people) who have the similar ideas who can support you and your endeavors. When I started in my new position, this meant asking people out for coffee, dropping in on committee meetings, or just sitting next to strangers at staff meetings. Once you’ve found a great support system, see if they’ll help you propose new ideas. If your superiors see that there is a group of people interested in supporting a new idea, they are more apt to say yes. And if they still say no, at least you’ll have a group to commiserate with.
- Ask why
Don’t let someone tell you no without an explanation.
Learn what it is about your idea that’s getting the no, and tweak it. Personally, my proposals tend to be rejected because they’re too lofty. When I hear why my superiors have said no, I can come back with a more manageable, cheaper, or smaller idea that is more likely to get a yes. Asking why also begins a conversation with your superior. You’ll be able to learn more about your library’s culture, and what types of proposals are more welcome.
- Work within the system
Propose in a way that that seems to benefit them more than you.
If you’ve ever gone to a workshop on writing cover letters, you’ll know that one of the most recommended techniques is to speak directly to the expressed needs in the job ad. This is the same for proposing ideas. When crafting your proposal, ask questions like:
- “How does this align with the library’s strategic directions?”
- “What benefit would my supervisor find in this?”
Find your answers, and explicitly speak to them in your proposal. In doing so, you are acknowledging that your ideas are inspired by the directives that your superiors have labored over.
- Make it an extracurricular
Keep that work-life balance
Sometimes, no matter how great your idea is, your library won’t have the time, resources, or support you need to make it happen. When this is the case, see what you can do to make it happen in your own life. Maria previously wrote about the importance of maintaining a consciousness of who you are outside of work. Being a librarian is a job. Make sure you keep it that way.
- Find a new job
When your job is toxic, it’s time to get out.
By the end of my time at the bookstore, I knew that my only relief would be to leave the job, and move on. And while I miss my bookstore job everyday (so much so that I’ve begun to volunteer at my local bookstore), I know that I’m now in a work environment that fosters creativity, innovation, and happiness. Make sure you find the same.
I hope this is helpful in mediating the burnout you might be feeling. But I’m sure that you, dear reader, have discovered other ways to overcome the “no”s in your professional life. Please share!